How to use my
gift voucher or prepaid ticket?
1 Enter the code of your gift voucher or prepaid ticket
2 Choose the date and time of your session
3 On the day present the printed or the mobile version voucher
How does a gift voucher work?
You offer the Cultival gift voucher of your choice, the recipient selects a date, books their visit, and pays for the service using their gift voucher. It is valid for 1 year and can be extended once for a period of 3 months for €4 incl. tax. The extension request must be made within one month after the expiration date of the gift voucher, by contacting Cultival's Booking Service. After this period, the voucher cannot be extended.
Can I cancel a booking made with a gift voucher?
If you selected cancellation insurance when booking, the same cancellation conditions apply as for bookings without a gift voucher.
How do I use my gift voucher or prepaid ticket?
To use your prepaid ticket or gift voucher, please visit the “use a ticket” page and follow the instructions.
How long is my gift voucher valid?
The exact validity date is shown on the gift voucher. It is valid for 1 year from the date of purchase.
Can I extend the validity of my gift voucher?
Cultival offers a one-time extension of the gift voucher validity for 3 months, for €4 incl. tax. The extension request must be made within one month after the voucher expires, by contacting Cultival's Booking Service. After this period, the voucher cannot be extended.